Terms of service
SHIPPING AND DELIVERY
1. United States
Normally Super Rush orders are Dispatched in 1-2 b.days, and courier delivers in 3-6 b.days, against an upcharge of $37.99 for complete order.
Normally Rush orders are Dispatched in 3-4 b.days, and courier delivers in 4-7 b.days, against an upcharge of $9.99 for complete order.
Normally Regular orders are Dispatched in 4-7 b.days and courier delivers in 7-8 b.days.
2. Rest of the World
We offer multiple shipping options to suit different delivery needs, including Regular, Rush, and Super Rush shipping.
Shipping charges and estimated delivery timelines vary depending on the destination country, and selected shipping method.
For the most accurate and up-to-date information, customers are advised to refer to the shipping options displayed at checkout, where estimated delivery timelines and applicable charges for Regular, Rush, and Super Rush shipping will be shown before order confirmation.
3. Important Notes Regarding Shipping and Delivery
Embroidered/Altered/Screen Printed/Customized items may take 1 to 5 B days more.
Super Rush & Rush delivery time frame specified above is for Orders less than $200. For Orders above $200, it might take longer than the specified time frame for super rush & rush delivery.
Orders placed with the Super Rush option and also containing wholesale discount will still be processed and prepared within the Super Rush time frame. However, such orders will be shipped using a slower courier service instead of the fastest courier option.
Bigger orders according to their size may take upto 20 to 30 b.days for delivery.
Please note that the delivery timeframes mentioned above do not include any delays caused by customs clearance. If your package is held by customs, the time spent in clearance will not be counted as part of the stated delivery days.
For Rush and Super Rush orders, PO Boxes are not acceptable. Please provide a physical address.
Please note that courier delivery times are estimates and RMF Scrubs cannot be held accountable in any form for any delays caused by the courier company.
Remote Area Surcharge – Super Rush Orders:
Please note that Super Rush delivery service may not be available for shipping addresses located in remote or extended service areas as determined by the courier company (such as DHL, UPS, or any other courier used for the shipment).
If a Super Rush order is placed with a shipping address located in a remote area, one of the following options will apply:
- The customer may provide an alternative shipping address that is not classified as a remote area by the courier company
- The customer may pay the applicable remote area surcharge, the amount of which will be communicated via email after order review
- If neither option is possible, the order will be shipped using our Regular Shipping service instead of Super Rush, and the Super Rush shipping up-charge will be refunded accordingly
Please note that remote area status can only be verified after the order has been placed and reviewed through the courier system.
If you would like to confirm whether your shipping address falls under a remote area before placing an order, kindly contact us via email prior to ordering.
RETURNS AND EXCHANGES
1. Non-Returnable Items
Embroidered/Printed or altered/personalized/customized items are non-returnable, non-exchangeable and non-refundable, no matter what the reason is.
Loose Fabric and all items marked clearance, closeout, or final markdown are excluded from any cancellation, exchange or return policy and are sold as is. No exchanges/returns accepted for any reason.
2. Eligible Returns (Standard Items Only)
For non-customized, non-clearance items, we are happy to assist with returns or exchanges.
For exchange/return please send us an e-mail at info@rmfscrubs.com so that RMA number and return address can be issued.
All merchandise must be returned within 15 days of receipt of order mentioning RMA number.
We will only accept returned items that are unused, unworn and unwashed and in original packaging.
Customers are required to send the products at their own expense via a signature-confirmation courier. Restocking fee will be charged @ US $3.5 for first item and US $2.00 for each additional item. Freight (Shipping & Handling) will be deducted for USA @ 25% of the order amount or $6.99 whichever is more and for International orders @35% of the order amount or $17 whichever is more. This will also apply where Free Shipping is applied. Payment processing fees charged by third-party payment providers are non-refundable and will be deducted from any applicable refund amount.
We recommend that customers initially purchase a small quantity to confirm the desired color and size. Once satisfied, larger orders can be placed. As we offer high-quality products at competitive prices, return and exchange costs may be relatively high.
If a chargeback is filed, the customer agrees to return the goods at their own expense. Failure to do so may result in recovery actions.
In rare cases where a return is approved as an exception for altered, printed, embroidered, customized, or personalized items, a restocking fee of $4 per item will be applied, along with all applicable return shipping, shipping, handling, and processing charges, in accordance with our policy.
Exchanges are not possible from one item category to the other. When merchandise is received and inspected then your exchange pieces will be shipped.
Orders Fulfilled outside the U.S. must be returned to our vendor's international address. Details will be provided upon request.
3. Return Authorization
In order to return an item, please send us an e-mail at info@rmfscrubs.com with the order number and articles to be returned within 15 days of delivery so that return authorization number and return address can be provided. If orders are sent back without taking the RMA number then a $10 processing fee will be charged. If you are returning items from multiple orders then please request a return authorization number for each individual order separately. We will issue a return authorization for any reason; however, we absolutely WILL NOT accept unauthorized returns. Returns that are sent back without an authorization number, or are not sent to the correct Return Center address, will not be returned to you, and your account will not be credited, no exceptions will be made.
4. Return Processing Times
Once your returned items have been successfully delivered to our facility and inspected, returns are typically processed within 2–5 business days.
After processing:
- Refunds will be issued to the original payment method, or
- Store credit may be issued upon customer request
You will receive an email confirmation once your return has been processed.
Please note that your financial institution may take an additional 5–10 business days to reflect the refund in your account.
Processing timelines begin only after the returned items have been received and verified. Delays may occur during peak periods or if additional verification is required.
For any questions regarding your return, please contact our Customer Service team.
VENDOR-FULFILLED / MADE-TO-ORDER ORDERS
To ensure consistent shade matching in larger orders and to provide the most competitive shipping rates, certain orders are fulfilled through our overseas vendor network and shipped directly to the customer.
This applies to, but is not limited to:
- Bulk or large-quantity orders
- Rush orders
- Plus-size items
- Made-to-order, embroidered, or altered items
- International / Rest of the World orders
These orders are classified as personalized / made-to-order and are therefore non-cancellable, non-returnable, and non-exchangeable once processing has begun.
If you prefer your order to be fulfilled from available stock instead, you must notify us via email at the time of order placement. Please note that in such cases, shade variation between items may occur.
All such orders will be delivered within the timelines stated on our website, with no additional charges applied for this fulfillment method.
ORDER CANCELLATIONS
1. Cancellation Request
All cancellation requests must be submitted via email to info@rmfscrubs.com.
Requests made via phone or online chat will not be accepted.
Cancellation is only considered valid once confirmed by our Customer Service team via email.
2. Cancellation Before Processing
Orders may be cancelled prior to processing, subject to a cancellation fee of 10% of the order value (minimum USD $5.00).
Payment processing fees charged by third-party providers are non-refundable.
3. Cancellation After Processing
If the order has been processed but not yet shipped, cancellation may still be possible. In such cases:
- The standard cancellation fee of 10% of the order value (minimum USD $5.00) will still apply
- Applicable restocking charges will apply at the rate of USD $3.50 for the first item and USD $2.00 for each additional item
- Payment processing fees charged by third-party payment providers remain non-refundable
- Final charges will be confirmed after reviewing the order status
4. Orders That Cannot Be Cancelled
The following orders are non-cancellable once processing has begun:
- Embroidered, printed, altered, or personalized/customized items
- Made-to-order or vendor-fulfilled (overseas) orders
- Drop-shipped orders, neutral label, brand label orders
- Bulk or large-quantity orders processed by overseas vendor for shade consistency
These orders are classified as custom orders and are produced specifically upon request.
If you prefer fulfillment from available stock instead of vendor processing, you must notify us at the time of order placement. Please note that this may result in shade variation across items.
5. Rush & Super Rush Orders
Orders placed with Rush or Super Rush delivery are processed on priority and are subject to the following:
-
If cancelled after processing but before shipment:
→ 50% of the Rush/Super Rush fee will be deducted -
If cancelled after shipment:
→ Rush/Super Rush charges are non-refundable
6. After Shipment
Once a shipping label has been created, the order is considered shipped and cannot be cancelled.
If the shipment is refused or returned by the customer, it will be treated as a return and all applicable charges will apply as per our Return Policy.
7. Important Note
Cancellation requests are time-sensitive. We recommend contacting us as soon as possible to avoid additional charges or processing.
REFUSED / UNDELIVERED SHIPMENTS
If a customer does not receive or accept a shipment for any reason, including but not limited to refusal of delivery, failure to collect the shipment, or provision of an incorrect or insufficient shipping address, the shipment will be treated as a return.
In such cases, both forward and return freight charges, along with any applicable handling, restocking, and processing fees, will be applied and deducted in accordance with our policy.
MANUFACTURING VARIANCE AND REMEDIES
Minor variations in color, shade, stitching, or style may occur due to lighting conditions, screen display differences, fabric batches, and production processes.
In such cases:
- Minor variations do not qualify as defects
- Remedies, if any, will be offered at our sole discretion and may include adjustments or partial refunds
If items are received without the requested alterations, the alteration charge for that service will be refunded.
In case of minor style variation, up to 25% of the item cost may be refunded. In case of major style variation, up to 50% of the item cost may be refunded.
In case of incorrect embroidery or print, replacement patches will be provided free of cost within the U.S.
If a return or exchange is approved in such cases, all applicable return or exchange costs will apply in accordance with our policy.
Claims related to manufacturing variations must be reported within 30 days of delivery. Claims submitted after this period may not be accepted.
SHIPPING TERMS & RISK OF LOSS
All items purchased from RMFSCRUBS.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to the customer upon our delivery to the carrier.
RESHIPPING CHARGES (SPECIAL CASES)
Reshipping charges along with a $10 handling fee will apply for undelivered Australian and European orders shipped via local forwarders.
ORDER SHORTAGES, DAMAGE & INSPECTION GUIDELINES
All shipments are packed and verified against detailed packing lists. The packing list includes documentation of:
- Quantity per poly bag
- Weight per poly bag
- Total number of poly bags per carton
Cartons are dispatched based on this verified information and handed over to the courier accordingly.
Upon delivery, customers are requested to:
- Verify the shipment weight against the airway bill at the time of receipt
- Open and inspect one carton at a time, and within each carton, one poly bag at a time, to ensure accurate verification
If the package is received damaged, customers must:
- Take clear photographs of the outer packaging and contents at the time of receipt
- Retain all packaging materials and contents in their original condition, as these may be required for inspection by the courier to process the claim
In the event of a shortage or damage, customers must first initiate a claim with the courier company. Once the claim is registered, the relevant documentation should be shared with us so we can proceed with the claim at origin.
All shortage, damage, or incorrect item claims must be reported to us within 5 business days of delivery, along with supporting evidence.
Claims reported after this period will not be accepted.
NEUTRAL LABEL & CUSTOM BRAND LABEL
We offer labeling options for customers who wish to sell products under their own branding.
1. Labeling Options & Charges
-
Neutral Label: Products are shipped without our brand label
→ Additional charge: 1% of the order value - Custom Brand Label: Products are shipped with the customer's own brand label
→ Additional charge:
- 5% of the order value for orders below $100
- 3% of the order value for orders of $100 or above
These orders are fulfilled through our vendor network and are treated as personalized / made-to-order.
2. How to Request Labeling
To request Neutral or Custom Brand Labeling:
- Mention “Neutral Label” or “Brand Label” in the order comments at checkout
-
For Custom Brand Label, you must also provide:
- Exact brand name / label text
- Any specific instructions (if applicable) - Complete the applicable label charges via the “Extra Payment for Services” product on our website in the same order.
- After placing the order, email us at info@rmfscrubs.com with your order number confirming the labeling request and details
3. Important Notes
- Labeling services are considered customization, and such orders are non-cancellable, non-returnable, and non-exchangeable once processing has begun
- Labeling is applied at the production stage and cannot be modified after processing
4. In Case of Labeling Errors
If an error occurs in labeling, the following adjustments will apply:
- If shipped without neutral label after being charged → 1% will be refunded
- If shipped without custom brand label after being charged → applicable brand label charge (3% or 5%) will be refunded
- If shipped with neutral label instead of custom brand label → 1% will be refunded
- If shipped with another customer’s brand label after being charged → applicable brand label charge (3% or 5%) together with an additional 2% of the order value will be refunded
INTERNATIONAL ORDERS – DUTIES & TAXES
International customers are responsible for any applicable import duties, taxes, or customs charges imposed by their local authorities. These charges are not included in the product or shipping price and must be paid by the customer upon delivery.
ORDERS PLACED OUTSIDE WEBSITE
Customers are informed in their best interest that they should place an order online and if placed through an e-mail, fax or call then risk of any fault/problem is of customers.
INSTITUTIONAL REQUIREMENTS
Customers purchasing scrubs for colleges, universities, or organizations are responsible for ensuring that the selected items comply with their institution’s requirements and specifications.
CARD PAYMENT PROCESSING FEE (NON-REFUNDABLE)
For payments made by credit or debit card, a card processing fee of approximately 4–5% is charged by third-party card networks and payment processors (e.g. Visa, Mastercard, AmEx).
The exact processing fee is calculated and confirmed at the time the order is placed. This amount is automatically deducted by Shopify and the card processor from our payout, and does not come to RMF Scrubs.
As this fee is charged and retained by the payment processor, it is non-refundable. Accordingly, in the event of order cancellations, returns, exchanges, or refunds, the card processing fee will not be refunded under any circumstances.
Refunds, where applicable, will be issued net of the card processing fee.
REFUNDS / CANCELLATIONS FOR WEBSITE, AMAZON & WALMART STORES PRODUCTS
Please note when we get order from customer for their website or amazon or walmart store product, we make a contract for it with third party to which we have to make 100% payment upfront and the third party has a policy of no refunds / cancellations. Therefore, for these products we offer no refunds / cancellations.
Similarly for website hosting the subscription has to be bought on annual basis to get discounted rates, thus it cannot be cancelled even if you do not wish to continue.
Please note your company website or amazon or walmart stores products are completely independent from scrubs products, that meaning if you do not like scrubs then that does not mean you can get refund / cancellation for these products